Boost customer satisfaction with automated ETA notifications via text, automated voice calls or email to customers for appointment verification with alerts for potential missed jobs.
SmartCALL lets you automatically contact customers for arrival notification and verification. Now your customers can be automatically contacted ahead of time to ensure they are at home when your mobile worker arrives, resulting in happier customers & fewer wasted trips.


  • Automatically contact customers who are next on the schedule by way of:

    •        - Text Message
           - Email
           - Automated Voice Call
  • Gain prior acceptance of appointment time/s from your customers
  • Where your customer confirms the appointment, SmartCALL can also send a text message to the mobile worker to proceed to the assigned location
  • If the appointment is not confirmed, SmartCALL will contact the next customer on the route until a confirmation is received.
  • Reschedule missed appointments based on customer response to notifications
  • Requires SmartWORKS as a prequisite


Expected launch date is mid 2009.
  • Increase productivity & output by reducing & eliminated missed service calls/deliveries
  • Create competitive advantage - automate confirmations of service/delivery times
  • Minimise wasted of field personnel or support staff trying to manually confirm appointments by automating the process